Troubleshooting
How to Fix Packet Loss
Fixing packet loss is usually a process of isolating where packets are being dropped: device, Wi-Fi, router, ISP, VPN, or remote service.
Run the packet loss testStart close to your device
Switch from Wi-Fi to Ethernet, restart your router, check cables, pause downloads, and test again with the same settings.
Compare network paths
Try without VPN, test on a mobile hotspot, and compare multiple server regions. If every device shows loss, your ISP or local network gear may be the cause.